Over the years, I have had countless conversations with customers and partners who have expressed the challenges of using external service providers in the engineering sector. Often it is about the concern that projects will not be implemented as desired, that there is a lot of care work or that at the end of the day the know-how is out of the house. We have made it our mission to eliminate precisely these concerns. How do we do that? Let me explain it to you…
Summary: How do we solve our customers’ challenges?
- Weekly votes and common target documents
- Long-term partnerships and fast onboarding
- Complete handover of all development data
- Transparent communication and close cooperation
- Direct system access and work in customer documents
- Non-Disclosure Agreements and Strict Security Measures
- Constant project teams for smooth processes
- Specialized know-how and expertise
… One of the most common points of criticism is the fear that the work results of an external service provider do not meet one’s own expectations. We meet this challenge with weekly coordination, jour fixe appointments and the joint creation of specification documents to ensure that we are always on the right track. The extra effort of looking after an external service provider can have a deterrent effect … at first glance! Our goal is: Long-term partnerships and a quick induction to keep our customers’ backs free. Creating added value and not producing extra work. Do you know the worry that the knowledge acquired will remain with the service provider? We take this very seriously. That’s why we hand over all development data in full and our team with many years of experience is also available after the end of the project.
Another big issue is the fear of losing control and lack of flexibility. To counteract this, we rely on transparent communication, close cooperation and clear contractual agreements that enable seamless integration into the client’s internal processes. The fear that external teams cannot act like internal teams is widespread. B&W has modern solutions ready for this: direct system access and work in customer documents allow seamless integration. The protection of sensitive data is also an important concern for us. By means of non-disclosure agreements,
strict security precautions and clearly defined intellectual property regulations, we guarantee the highest security standards. Continuity in projects is crucial for success. That’s why at B&W, we make sure that once teams have been trained, they stay constantly on the project to ensure that everything runs smoothly. Afraid that the knowledge is not enough? Specialized know-how is our hobbyhorse. Our clients draw on our knowledge from over 35 years of demanding development activity. And if a topic is not known in the required depth: We take the time to familiarize ourselves with the subject matter and thus offer real added value for our customers. Yes, there can be many stumbling blocks when working with external service providers. But with the right partner at your side, like B&W Engineering, these hurdles become small steps on the road to success.
