Precision and reliability are absolutely essential in medical technology. As a company specialising in the development, prototyping and testing of medical devices, among other things, we know how important it is to act quickly and efficiently in critical situations. We recently had the opportunity to demonstrate these skills when a supplier in the industry was faced with a major challenge: a recall of thousands of devices had become necessary due to the failure of an alternative supplier’s assembly.
The client in question is a globally active company…
… that specialises in the development and manufacture of medical devices and technologies.
We were already involved in the development of the devices concerned and therefore immediately offered our support to assist our client’s service department with our existing product expertise. Within just four weeks, we put together a team of professionals who were familiar with the project details. These teams ensured that the repair processes ran smoothly.
Firstly, the devices were thoroughly sanitised. Then both the internal service technicians and our experts carried out the necessary modifications. A final quality check ensured that the appliances were fully operational again. Thanks to our efficient working methods, the customer was able to make optimum use of its capacities and together we were able to complete the replacement of the assemblies so that the end customers were able to use their appliances again without any major downtime.
This case has taught us valuable lessons. The versatility and comprehensive training of our employees are decisive factors for success in such crisis situations. It has also shown that the ability to act quickly and efficiently is not just a sales argument, but a proven competence. Even if we do not intend to offer such services proactively, this case demonstrates our ability to provide valuable support at critical moments. This applies to all areas of product development and series support.
In our industry, where mistakes are extremely costly and can be just as critical, we prove time and again that we have the necessary reliability, flexibility and expertise to act effectively and quickly in emergency situations. This not only strengthens the trust of our partners, but also sets appropriate standards for the entire industry.
